Refund policy

To be eligible for a return, your item must be in the same condition that you received it unworn or unused, with all original tags, and in its original packaging. You will also need to provide the receipt or proof of purchase.

To start a return, you can contact us at:

📧 abutalib.dm86@gmail.com

📞 +923345114231 (WhatsApp Only)

If we accept your return, we will send you a return shipping label, along with clear instructions on how and where to send your package. Please note: items sent back to us without first requesting a return will not be accepted or processed.

You can always contact us for any return‑related questions at:

📧 abutalib.dm86@gmail.com

📞 +923345114231 (WhatsApp Only)

Damages and Issues

Please inspect your order carefully upon delivery. If you receive an item that is defective, damaged, or incorrect, please contact us immediately so we can review the issue and resolve it for you as soon as possible.

Exceptions / Non‑Returnable Items

Certain types of items cannot be returned for safety, hygiene, or legal reasons. These include:
  • Perishable goods (such as food, flowers, or plants)
  • Custom or personalized products
  • Personal care items (such as beauty products, earbuds, or hygiene goods)
  • Hazardous materials, flammable liquids, or gases
We also do not accept returns on:
  • Items purchased during sale or clearance events
  • Gift cards
If you have any questions or concerns about whether your item qualifies for return, please contact us before sending anything back.

Exchanges

The fastest and most reliable way to get the product or size you want is to return your current item following our process. Once we receive and approve your return, you can simply place a new order for the new item you wish to purchase.

Refunds

Once we receive and inspect your returned item, we will notify you within 2 working days to confirm if your refund has been approved or rejected.

If approved, we will process your refund automatically to your original payment method within 10 business days. Please keep in mind that banks and credit card companies may take additional time to process and post the refund to your account.

If more than 15 business days have passed since we approved your refund and you still have not received it, please contact us immediately at:

📧 abutalib.dm86@gmail.com

📞 +923345114231 (WhatsApp Only)